Return Policy
Refunds & Returns Policy
At INCLUSSHOP, we want you to be completely satisfied with your purchase. We offer a fair and comprehensive return and replacement policy to ensure a smooth and hassle-free experience.
Product Categories and Return/Replacement Options:
Category |
Replacement Window |
Non-Returnable |
Reason for Replacement |
Home Improvement |
7 Days |
N/A |
Physical Damage, Wrong Item, Missing Item, Defective |
Bathing Accessories |
N/A |
All Items |
Damaged, Defective, Wrong or Expired Item (within 24 hours of delivery with proof) |
Health & Personal Care (depending on product) |
7 Days Replacement/N/A |
See individual product page for details |
Physical Damage, Wrong Item, Missing Item, Defective |
Beauty |
N/A |
All Items |
Damaged, Defective, Wrong or Expired Item (within 24 hours of delivery with proof) |
Pillows |
7 Days Replacement |
N/A |
Physical Damage, Wrong Item, Missing Item, Defective |
Toys |
7 Days Replacement |
N/A |
Physical Damage, Wrong Item, Missing Item, Defective |
BBQ & Accessories |
7 Days Replacement |
N/A |
Physical Damage, Wrong Item, Missing Item, Defective |
General Conditions:
To be eligible for a replacement, the item must be returned in its original, unused, and unopened condition, with all tags and labels attached.
For replacements, please initiate your request within the specified timeframe mentioned for your product category.
Proof of purchase is required for all returns and replacements.
Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).
We reserve the right to deny a return or replacement if the item does not meet our return policy requirements.
Non-Returnable Items:
In addition to the items listed above, certain categories or products may be non-returnable due to hygiene or safety concerns. These items will be clearly marked on the product page.
Damaged, Defective, Wrong or Expired Items:
If you receive an item that is damaged, defective, wrong, or expired, please contact our customer support team within 24 hours of delivery to initiate a return or request a replacement. You will be required to provide proof of the issue (e.g., pictures, videos).
Contact Us:
For any questions or concerns regarding our return and replacement policy, please don't hesitate to contact our customer support team at inclusshop@gmail.com or 9909085452.
Remember to update the links with your actual policy locations and contact information.
This policy is similar to those offered by Amazon and Flipkart, with clear categorization of product return/replacement options and specific guidelines for non-returnable items.